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Shakeology

Shakeology
Reviews and Complaints

www.teambeachbody.com
What is your customer experience with Shakeology?
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Anonymous
map-marker Oklahoma City, Oklahoma

Need to change my next order I would like to hold my next order as I am not working

Please hold my next 2 orders

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Anonymous
map-marker Spring Valley, California

Need to change my next order

I cant look at my order to change it. I would like to put a hold on my order for 2 months.

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Charolett Cjn
map-marker Southlake, Texas

Change my order date

I dont have a complain just trying to contact you to change my order date to today

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Mansfield Hgz

I am trying to cancel a recurring order.

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I keep getting shipments sent to my previous address. I have attempted to change my shipping address with you guys, that failed.

I tried to cancel the shipments, that failed. I am getting close to cancelling my membership.

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Reason of review:
Poor customer service

Preferred solution: Stop sending the shipments to my previous address.

Olufemi Aiv

Cancel all orders

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I would like to cancel all orders because this month i do not want the product and i am very sick to have it and for any follows up i will send and email saying or stating when i would like to get the same order

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Pros:
  • Processing was fast
Cons:
  • Terrible customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

Atalaya Wtn

Have have not received my shakes

Need phone # to find out where my order is

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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Lilyrose Mvg
map-marker El Paso, Texas

Shipping to the wrong address

I’ve changed my address on my profile multiple times, and Shakeology still keeps sending my shakes to the wrong address. I tried to call and the call dropped.

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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Nick P Qyd

Scammed

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On august 5th I ordered Shakeology from a website shakeologyusa.com, using PAYPAL. PayPal paid the money to someone named Chinh Nguyen,email NorineSouthern56@***.com.

I thought maybe this was a distributor , but no, it was a thief who took my $92.00 . When I filed a complaint with PayPal they rejected it as legitimate.

Shakeology should provide a refund, but many of us were scammed and they do not seem to take responsibility for this.

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Loss:
$92
Pros:
  • Credit card fraud
Cons:
  • Credit card fraud
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

1 comment
Guest

This happened to me too. The seller provided a fake tracking address that showed my order as being delivered and they denied my claim.

I have cameras so I know for a fact that nothing was ever delivered. Very disappointing!

Cynthia Fyx

Disappointed

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Don't think you will get a full refund if you happened to not like their product. This product taste awful, returned it, I had to pay shipping, they kept $40 + 10 to ship back. Not pleased with their policies, which I knew about the shipping but unaware of keeping a portion of product cost!

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Loss:
$40
Pros:
  • Processing was fast
Cons:
  • Taste
  • Texture
  • Cost
Reason of review:
Kept portion of product cost

Preferred solution: Full refund

Yevgenya P

Do NOT buy from them, Scam!

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ShakeologyUSA.com Item never received, they claimed to have shipped item and used invalid tracking! can't get my money back! Terrible terrible service!

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Loss:
$90
Cons:
  • Credit card fraud
  • Terrible customer service
  • Spam website
Reason of review:
Problem with delivery

Preferred solution: Full refund

JonAnn C

I ordered on aug 8

This is a scam. The tracking number is not valid.

Never received anything... can’t believe I fell for it.

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Pros:
  • Credit card fraud
Cons:
  • Credit card fraud
Reason of review:
Not as described/ advertised
remeshkumar

Shakeology

I also have the same issue. I ordered shaekology protein through https://shakeologyusa.com (This is the first site that comes up when you search for shakeology in google).

I lost the money, there is no way to contact their customer care, the customer care number they have provided is beachbody customer care number(official seller of shakeology).

Beachbody customer care does not have any idea about this site though. https://shakeologyusa.com is a scam website.

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Loss:
$198
Cons:
  • Spam website
Reason of review:
Not genuine website
Anonymous
map-marker Franklin Square, New York

Fake website

Ordered shakeology never got order

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Barnie Xxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question about shakeology price.

Spoke with a customer service representative who helped answer my question.

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Absalom Rnf
map-marker Ossining, New York

Stop auto delivery and return

The call dropped and I would like to know how I can return my unopened order and stop reoccurring order.

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