Shakeology
Shakeology Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shakeology has 1.9 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Shakeology to a friend or colleague.
- Rating Distribution
Pros: Credit card fraud, Processing was fast, Credit car failure.
Cons: Credit card fraud, Terrible customer service, Debit card fraud.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shakeology has 1.9 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Shakeology to a friend or colleague.
- Rating Distribution
Pros: Credit card fraud, Processing was fast, Credit car failure.
Cons: Credit card fraud, Terrible customer service, Debit card fraud.Recent recommendations regarding this business are as follows: "DONT ORDER ANYTHING", "Do NOT Join!", "Have not had a chance to use the product yet in order to provide a recommendation.", "Don’t do this.".
Most users ask Shakeology for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Shakeology Reviews
"Hold off on Shakeology for two months"
You should be able to get to talk to a representative a lot easier. All I wanted to do was hold off on Shakeology for a month maybe two and I cannot get a hold...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To get an RA number
Can’t cancel deliveries
I have Canceled my Subscription many times. Every month you have taken away my Medicare Insurance Payment.
I need an RA number for two more orders. Order number is 18095**** plus a new order.
- These charges took from my health insurance payments
Preferred solution: Full refund
User's recommendation: DONT ORDER ANYTHING
Wilmington, Massachusetts
Hold off on Shakeology for two months
I still have not received a call back or talk to anybody at Shakeology. If you look and see, I have been a customer for probably more than 20 years. All I want to do was discontinue the order for two months and then restart it again can somebody please get back to me And let me know that they have gotten this information.
You should be able to get to talk to a representative a lot easier. All I wanted to do was hold off on Shakeology for a month maybe two and I cannot get a hold of anyone to let them know that. If somebody there could contact me please, it would be very helpful so at least I know that they got my message
Boca Raton, Florida
Put subscription on hold
Left message
I need to put my subscription on hold until June and transfer my product to stamford Ct
Thank you
Rozperlson
Rozperlson@***.comm914484****
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Crested Butte, Colorado
Absolutely NO ACCOUNTABILITY
Ihave made numerous phone calls. But to no avail.
You withdrew $116 out of my account in October.
A MONTH LATER November 21 I received another bag of your protein drink. After I had canceled my membership.
November 21 I had sent it back. I spoke with someone on the phone and they sent me an email /instruction on how to send it back. Today is December 12 and I still have not received a reimbursement even though I gave you guys my tracking number and it had arrived at your warehouse on November 23.
(22 days as of today !) Customer service relations has been totally rude. Not helping me at all. No accommodating me whatsoever! Customer is always wrong with BODI!
Now the number I call it says it has been disconnected. There is no way I can reach someone via telephone to get this situated.
What I am asking for is my $116 plus shipping, you are reimbursing me 103!!! Yet you withdrew 116!!! And my original membership fee because of the inconvenience of this.
I was told I would pay 79.00 for shakeology. I canceled a month later and numerous fees came out. Plus I ate all the shipping costs! Your company has ripped so many people off.
I have been reading reviews and talking to friends It seems to be a common complaint. Please reimburse me. And include ALL shipping costs.
That is the least you could do. Sincerely, Cynthia Geer.
User's recommendation: Do NOT Join!
Lawrence, Kansas
Shakeology
Cant get a hold of anyone! I canceled my shakeology once already and I keep being charged $145!!! This used to be a great company!
Fort Lauderdale, Florida
I've been using this product for 12 to 15 years. I did not realize that it's stopped for diabetics. Nowhere on your box or on the packages. Does it state not for diabetic use?
I've been using your product for 12 to 15 years. I am a diabetic nowhere.
On the box or on your packages, does it say not For use by diabetics. About a month ago I was able to purchase a freestyle center number 3. I now realize. That's product raises my blood sugar.
168 points taken with water.
I want my subscription canceled immediately. I will not accept another purchase of this product.
Fort Lauderdale, Florida
I am a diabedit and there's nothing on the box or under packages that says not for use by diabetics
I am a user of shake allergy for 12 or 15 years. I did not realize until recently.
The this problem is not for diabetics. I now have a freestyle library sensor number 3.
Erase my blood sugar up to a 168. And I want to cancel my subscription to this product immediately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuiero preguntarte por el cargo nuevo
Cargo nuevo sin aviso y quiero cambiar el sabor de mi proteína y no puedo hablar con nadie son varios días y no puedo comunicarme con nadie, había tenido problema cómo ahora no entiendo por qué no me avisaron de un cargo nuevo me gusta shakeology y no quiero cancelarlo puedo hablar con alguien gracias
Preferred solution: I need to talk with costumer service
Did not receive a scoop with my order.
The company did not have the large bags that contain the powder and scoop so they sent us 30 packets in a box so that our order was not delayed. That's why there was no scoop.
We appreciated that however we needed to know what measurement constituded a scoop in order to follow the recipe. Upon contacting them, they advised that one packet equaled one scoop.
User's recommendation: Have not had a chance to use the product yet in order to provide a recommendation.
Miami, Florida
Wrong protein sent
The associate I spoke to was going to send me the correct whey supplement that I had requested
Is this being sent. He told me you had a few in stock
Tucson, Arizona
Misdelivery
You suck! S-U-C_K!
SUCK!
I want to call you and you make that impossible. Expect a call from the BBB.
User's recommendation: Don’t do this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bonita Springs, Florida
I want to stop the protein
no yona quieRo no quiero MamácicatrizVamessyo soja ejrcitao de reservarobtenera licenciado en LetrascocheI a. Soloh yo queducaroficinanorte la miembehuevasia Delaware coacH.
ninGunoRo. por favoritoo Delaware cocheGeorgia Adelloscomo. Comité ejecutivo nacionalesito rétornado Naciones Unidas pedhago. Necesarioito la terribleccion.
para el envio . bajo sinto pagso el inconvenientemi
- Terrible servicio al cliente
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Milpitas, California
Frustrated and really upset
I ordered shakeology on 7-12 from a site that comes up when you search sgakeology. I guess it’s shakeologyusa.com they have team beach body and your products on it.
I thought it was your site.
They’ve charged my card and you have no record of the transaction. I was really looking forward to the shakeology
Preferred solution: Deliver product or service ordered
Woodway, Texas
Cancel all orders
You keep sending orders to an address the person doesnt live there and the orders are disappearing please stop sending.
Hillsdale, Michigan
I haven’t gotten any of my orders
My call keeps getting cut off. Where is my order?
I was told it was shipped on 4/16. May I have the tracking number?
Preferred solution: My order. Where is it?
Cancel all orders
Tried calling and it keeps hanging up on me. I need to cancel 3 months of Shakeology.
About
,
Shakeology has been on the market since 1998. The company specializes in providing solutions for different kinds of fitness needs. Among the products of the company there is Shakeology Chocolate, Shakeology Greenberry, and Shakeology Tropical etc. The products are rich in nutrients, vitamins, proteins, and minerals. They are intended for solving health, fitness and weight loss issues. Shakeology products help build and repair muscles as well as reduce hunger and food cravings. They are presented to promote healthy skin, hair, and nails. The nutritional shakes of Shakeology also help bodies gently eliminate toxins. They are presented to allow better absorption of the essential nutrients. Beachbody LLC is the owner of Shakeology.
Shakeology is ranked 180 out of 1173 in Vitamins and Supplements category
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Congrats I never got anywhere with Paypal. I did find if you go to UPS you can dispute the tracking number.
When you go to fill out the form for the dispute it shows the shipper and receivers name and phone number but not the address. The receiver was some random person. I looked them up on google and found it was some other address in my town. I told Paypal all of this and still denied.
I have since went to my CC company and they are attempting to cancel the charge.
Would you mind to give a little more detail on how you got Paypal to reverse the charge? I tried several times and got no where.
Same thing. I was charged and product was never delivered.
I hope Paypal will refund my money since they are obviously aware of this problem. Add my name to the list of people scammed by this Seller's name: Chinh Nguyen Seller's email: DelorasTowns644@***.com Beware.
I ran into this same thing - the Seller's name: Chinh Nguyen, NorineSouther56@***.com. The 3 bags of Shakeology ($363) were never delivered.
Super shady and she hasn't tried to fix the problem. (Transaction ID: 4819****PG982100T)
You can get your money back, read through these comments and be persistent. Good luck!
Paypal just issued (processing) me a refund as well. $90.99.
Got proof from UPS that it wasnt delivered to my address (most important).
Was in touch with paypal and denied 4 times. (case was re-opened each time) was able to get refund processed through chat agent at 10:30pm EST.
I got my money ($182) refunded from PayPal today but you’ve got to be persistent. Get delivery confirmation from UPS with the tracking number the scammers gave PayPal when PayPal investigated your case.
My tracking number was shipped from a hair care company in California and delivered to a woman in my town. Call PayPal DURING THE WEEK BETWEEN 9-5 (this is critical) and email them the information from UPS while you’re on the phone with them. You may have to do this several times. My number was four.
If you call PayPal on a weekend you will get someone outside the US and they are just reading from a script and clearly can’t do anything.
My case was denied three times after I provided the info from UPS until I called on a Tuesday at 11 am and talked to an American who reversed the charges immediately right on the phone. Keep fighting the good fight and you’ll get your money back!
Thanks for your help and comments. I wouldnt have gone after it this hard unless I knew I had hope and chance to get the money back. :)
I am having the Same Problem. I went through Paypal and purchased Shakelogy.
Paypal denied the claim and has just reopened. This Chinh Nguyen ~ MildaStarling26@***.com was the Seller.
$181.00 out the window. And she provided a tracking # that came from A Target Store and when to another Address in my Area..
same thing happened to me. Pay pal denied my claim for the same reason everyone else got denied.
can't there be some sort of class action law suit against Pay Pal for this? Its very frustrating
I have been fighting them for two days with no results. Now I'm in it for the long haul!!
You have to call or chat directly with PayPal during their office hours or you are pushed to overseas customer service that use a select-a-script response and can't actually help you at all. I kept reopening the case and it kept being shut down for the same reason: "Seller provided valid shipping information".
This after providing overwhelming evidence that this was a scam with emails from BeachBody and UPS verifying my claims and even after the ShakeologyUSA.com site was shutdown by their host. Truth is, PayPal has no incentive to resolve these issues and they are now equal to Western Union in my eyes. I did some digging and this has been a problem with previous spoofed companies and PayPal never seems to take action to help customers until they get loud enough. I used to think it was safer to use PayPal over other forms of payment because of the fraud protection promises.
Those are lies at worst and misrepresentations at best. Here's what finally worked. 1. Contacted an agent via chat (phone works too) during their business hours.
2. Explain the situation and that the seller has never responded to any emails through their company email or the PayPal email. Explain that the website is shutdown. Explain that the UPS tracking numbers are not authentic and don't originate from a single source.
3. Finally, ask them to request proof of shipping that includes your actual address and the address of the shipping company. This material the scammers can't fake because they need to have an actual UPS account and not steal shipping numbers. In fact, every UPS tracking number includes a unique code that links to the shipper.
USPS does the same thing for business accounts. PayPal could have checked on this, but again, they really don't care. Instead, I've spend 10 weeks educating myself on this *** topic to then be able to tell PayPal how to do their job.
A$$hats! Good luck and never give up!
Same scam artist! Ordered July 13, 2019. $91.00
Same thing happened to me. Lost about $91 dollars on a very legit looking ecommerce site.
shakeologyusa.com was very high in the google search results which probably why my guard was down.
It looks like the site has since be suspended (most likely because of these fraudulent charges). Be weary of companies that only take paypal
UPS finally gave me an email indicating that the package was not delivered to my home address and that it was not in my name. This demonstrates that they are using fake UPS numbers.
UPS can't do anything on the PayPal end, but PayPal did reopen my case without me asking, and they are waiting on something from the seller. I don't know what they are requesting from the seller, but I now have the UPS email which I will open a new case with if this re-opened case is denied.
I mean at some point they need to believe the customers...right? Been using PayPal since they opened (they were the only real option for little companies until other players came on the scene) and this has been the single-worst experience with them.
I didn't give up. When my claim was denied, I went back onto PayPal and got to a place where I could "chat" with a representative.
I explained the situation (again), but this time I gave them the link to THIS WEBSITE. I explained that while they accepted a tracking number, it was not a legitimate one. I told them that not only was someone always at my residence to get a package, but I also have cameras, and there was NEVER a delivery. I told them that I was disappointed by the decision to deny my dispute, as I was 110% sure this was a scam.
If there was a doubt, I wouldn't try so hard. I asked the representative if I could be put into contact with a superior in order to make sure this website and the emails/user names we had were put into the right hands at PayPal, so this doesn't happen to other people. I know my bank would have paid for it, but I told PayPal that it's the principle of the matter - my bank shouldn't have to pay for something that is PayPal's responsibility.
I told them that I was frustrated and disappointed with the evidence that I was giving that my claim was denied. :) Ultimately, they reimbursed me.
Same here! I ordered 3 packages of Shakeology so they have $272.97 of my money and I have nothing to show for it!
PayPal denied my claim because the "seller" provided a bogus tracking number and closed the claim with no further ability to dispute!
I will try to dispute with my credit card company but from what I'm reading, cc's can't reverse PayPal charges! I'm so maddddd!
PayPal denied again! The shakeologyusa.com site is now down because BeachBody was successful in their claim against them via the web host (so much stolen content and obviously not authorized to sell their products), but because the seller provided ANOTHER tracking number (must have just found it!) that comes to my city, but shipped on a completely different date from a completely different state, the closed the case as RESOLVED b/c they provided valid shipping information.
One label coming from TX, from IL, one package weight 2.5lbs, the other 6.00lbs (only two bags Shakeology ordered), neither comes to my address or is in my name, thus UPS won't give me the actual recipient or sender information...just that it didn't come to me. Meanwhile, PayPal got the fees from the transaction and has reason to investigate.
PayPal denied again. UPS says the package was delivered but will not give me the delivery address, because it isn't under my name or my address.
I asked for info on the sender and would only give me a partial name of the company, but it was not the shakeologyusa.com website. The rep then told me they couldn't help me. So off to my bank to see if they can do anything. PayPal is pretty *** on this.
They just believe the tracking number, yet we can show the website is a fraud, they are using so many non-commercial PayPal accounts so it doesn't connect to one or they would open a bigger investigation. Out of options with them.
Once my bank resolves (if they can), I'm closing my PayPal account (been a member since 1999 and ran a successful eBay business through them during the early 2000s). ***
I found out the same thing - that the seller provided them with a fake tracking number. (They denied my claim.) I have no idea how they did it.
I contacted PayPal a second time and nicely expressed my frustration. I also provided them with a link to this website.
I was 110% sure this product did NOT come to my house - by UPS or anyone. In the end, they reversed the claim and refunded me the money.
Congrats! My saga continues, but maybe PayPal is starting to believe all of these customers scammed by this site.
It is a pretty complicated scam, they must have the PayPal email change with each order to make sure the complaints don't pile up all on one account. I want to know how they're getting the real UPS numbers and finding them for specific cities on specific dates.
I'm just a fat dude trying to drop some weight, I don't need more time behind my keyboard to resolve this nonsense. :D