map-marker Fort Lauderdale, Florida

I've been using this product for 12 to 15 years. I did not realize that it's stopped for diabetics. Nowhere on your box or on the packages. Does it state not for diabetic use?

I've been using your product for 12 to 15 years. I am a diabetic nowhere. On the box or on your packages, does it say not For use by diabetics. About a month ago I was able to purchase a freestyle center number 3. I now realize. That's product raises my blood sugar. 168 points taken with water. I want my subscription canceled immediately. I will not accept another purchase of this product.
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Jaquetta Yrs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Quiero preguntarte por el cargo nuevo

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Shakeology - Quiero preguntarte por el cargo nuevo
Cargo nuevo sin aviso y quiero cambiar el sabor de mi proteína y no puedo hablar con nadie son varios días y no puedo comunicarme con nadie, había tenido problema cómo ahora no entiendo por qué no me avisaron de un cargo nuevo me gusta shakeology y no quiero cancelarlo puedo hablar con alguien gracias
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Preferred solution: I need to talk with costumer service

map-marker Fort Lauderdale, Florida

I am a diabedit and there's nothing on the box or under packages that says not for use by diabetics

I am a user of shake allergy for 12 or 15 years. I did not realize until recently. The this problem is not for diabetics. I now have a freestyle library sensor number 3. Erase my blood sugar up to a 168. And I want to cancel my subscription to this product immediately.
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John R Jfv

Did not receive a scoop with my order.

The company did not have the large bags that contain the powder and scoop so they sent us 30 packets in a box so that our order was not delayed. That's why there was no scoop. We appreciated that however we needed to know what measurement constituded a scoop in order to follow the recipe. Upon contacting them, they advised that one packet equaled one scoop.
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User's recommendation: Have not had a chance to use the product yet in order to provide a recommendation.

map-marker Miami, Florida

Wrong protein sent

The associate I spoke to was going to send me the correct whey supplement that I had requested Is this being sent. He told me you had a few in stock
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Asaf Lux
map-marker Tucson, Arizona


You suck! S-U-C_K! SUCK! I want to call you and you make that impossible. Expect a call from the BBB.
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User's recommendation: Don’t do this.

Maria R Bmk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bonita Springs, Florida

I want to stop the protein

no yona quieRo no quiero MamácicatrizVamessyo soja ejrcitao de reservarobtenera licenciado en LetrascocheI a. Soloh yo queducaroficinanorte la miembehuevasia Delaware coacH. ninGunoRo. por favoritoo Delaware cocheGeorgia Adelloscomo. Comité ejecutivo nacionalesito rétornado Naciones Unidas pedhago. Necesarioito la terribleccion. para el envio . bajo sinto pagso el inconvenientemi
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  • Terrible servicio al cliente

Preferred solution: Full refund

Camree Mdf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Milpitas, California

Frustrated and really upset

Shakeology - Frustrated and really upset

I ordered shakeology on 7-12 from a site that comes up when you search sgakeology. I guess it’s they have team beach body and your products on it.

I thought it was your site.

They’ve charged my card and you have no record of the transaction. I was really looking forward to the shakeology

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Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Nelson Ghz

Same scam artist! Ordered July 13, 2019. $91.00


I ran into this same thing - the Seller's name: Chinh Nguyen, NorineSouther56@***.com. The 3 bags of Shakeology ($363) were never delivered.

Super shady and she hasn't tried to fix the problem. (Transaction ID: 4819****PG982100T)

reply icon Replying to comment of Guest-1778409

You can get your money back, read through these comments and be persistent. Good luck!


Paypal just issued (processing) me a refund as well. $90.99.

Got proof from UPS that it wasnt delivered to my address (most important).

Was in touch with paypal and denied 4 times. (case was re-opened each time) was able to get refund processed through chat agent at 10:30pm EST.

Aviance Tik

I got my money ($182) refunded from PayPal today but you’ve got to be persistent. Get delivery confirmation from UPS with the tracking number the scammers gave PayPal when PayPal investigated your case.

My tracking number was shipped from a hair care company in California and delivered to a woman in my town. Call PayPal DURING THE WEEK BETWEEN 9-5 (this is critical) and email them the information from UPS while you’re on the phone with them. You may have to do this several times. My number was four.

If you call PayPal on a weekend you will get someone outside the US and they are just reading from a script and clearly can’t do anything.

My case was denied three times after I provided the info from UPS until I called on a Tuesday at 11 am and talked to an American who reversed the charges immediately right on the phone. Keep fighting the good fight and you’ll get your money back!

reply icon Replying to comment of Aviance Tik

Thanks for your help and comments. I wouldnt have gone after it this hard unless I knew I had hope and chance to get the money back. :)

Claudean Jlu

I am having the Same Problem. I went through Paypal and purchased Shakelogy.

Paypal denied the claim and has just reopened. This Chinh Nguyen ~ MildaStarling26@***.com was the Seller.

$181.00 out the window. And she provided a tracking # that came from A Target Store and when to another Address in my Area..


same thing happened to me. Pay pal denied my claim for the same reason everyone else got denied.

can't there be some sort of class action law suit against Pay Pal for this? Its very frustrating


I have been fighting them for two days with no results. Now I'm in it for the long haul!!

reply icon Replying to comment of Guest-1745934

You have to call or chat directly with PayPal during their office hours or you are pushed to overseas customer service that use a select-a-script response and can't actually help you at all. I kept reopening the case and it kept being shut down for the same reason: "Seller provided valid shipping information".

This after providing overwhelming evidence that this was a scam with emails from BeachBody and UPS verifying my claims and even after the site was shutdown by their host. Truth is, PayPal has no incentive to resolve these issues and they are now equal to Western Union in my eyes. I did some digging and this has been a problem with previous spoofed companies and PayPal never seems to take action to help customers until they get loud enough. I used to think it was safer to use PayPal over other forms of payment because of the fraud protection promises.

Those are lies at worst and misrepresentations at best. Here's what finally worked. 1. Contacted an agent via chat (phone works too) during their business hours.

2. Explain the situation and that the seller has never responded to any emails through their company email or the PayPal email. Explain that the website is shutdown. Explain that the UPS tracking numbers are not authentic and don't originate from a single source.

3. Finally, ask them to request proof of shipping that includes your actual address and the address of the shipping company. This material the scammers can't fake because they need to have an actual UPS account and not steal shipping numbers. In fact, every UPS tracking number includes a unique code that links to the shipper.

USPS does the same thing for business accounts. PayPal could have checked on this, but again, they really don't care. Instead, I've spend 10 weeks educating myself on this *** topic to then be able to tell PayPal how to do their job.

A$$hats! Good luck and never give up!

View more comments (38)
Javeon Sao
map-marker Woodway, Texas

Cancel all orders

You keep sending orders to an address the person doesnt live there and the orders are disappearing please stop sending.
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Jasmine C Kdl
map-marker Hillsdale, Michigan

I haven’t gotten any of my orders

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My call keeps getting cut off. Where is my order? I was told it was shipped on 4/16. May I have the tracking number?
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Preferred solution: My order. Where is it?

Maria C Bjd

Cancel all orders

Tried calling and it keeps hanging up on me. I need to cancel 3 months of Shakeology.
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map-marker Oklahoma City, Oklahoma

Need to change my next order I would like to hold my next order as I am not working

Please hold my next 2 orders
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map-marker Spring Valley, California

Need to change my next order

I cant look at my order to change it. I would like to put a hold on my order for 2 months.
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Charolett Cjn
map-marker Southlake, Texas

Change my order date

I dont have a complain just trying to contact you to change my order date to today
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Mansfield Hgz

I am trying to cancel a recurring order.

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I keep getting shipments sent to my previous address. I have attempted to change my shipping address with you guys, that failed. I tried to cancel the shipments, that failed. I am getting close to cancelling my membership.
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Reason of review:
Poor customer service

Preferred solution: Stop sending the shipments to my previous address.

Olufemi Aiv

Cancel all orders

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I would like to cancel all orders because this month i do not want the product and i am very sick to have it and for any follows up i will send and email saying or stating when i would like to get the same order
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  • Processing was fast
  • Terrible customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered


Related Companies

Beachbody, Team Beachbody


Shakeology has been on the market since 1998. The company specializes in providing solutions for different kinds of fitness needs. Among the products of the company there is Shakeology Chocolate, Shakeology Greenberry, and Shakeology Tropical etc. The products are rich in nutrients, vitamins, proteins, and minerals. They are intended for solving health, fitness and weight loss issues. Shakeology products help build and repair muscles as well as reduce hunger and food cravings. They are presented to promote healthy skin, hair, and nails. The nutritional shakes of Shakeology also help bodies gently eliminate toxins. They are presented to allow better absorption of the essential nutrients. Beachbody LLC is the owner of Shakeology.

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Shakeology is ranked 125 out of 687 in Vitamins and Supplements category

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