Most helpful review

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Verified Reviewer
New Reviewer

I want to stop the protein

no yona quieRo no quiero MamácicatrizVamessyo soja ejrcitao de reservarobtenera licenciado en LetrascocheI a. Soloh yo queducaroficinanorte la miembehuevasia Delaware coacH. ninGunoRo. por favoritoo Delaware cocheGeorgia Adelloscomo. Comité ejecutivo nacionalesito rétornado Naciones Unidas pedhago. Necesarioito la terribleccion. para el envio . bajo sinto pagso el inconvenientemi
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ID
#3862877 Review #3862877 is a subjective opinion of poster.
Location
Bonita Springs, Florida
Cons
  • Terrible servicio al cliente
Loss
$100
Preferred solution
Full refund
New Reviewer

Cancel all orders

You keep sending orders to an address the person doesnt live there and the orders are disappearing please stop sending.
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ID
#2032306 Review #2032306 is a subjective opinion of poster.
Location
Woodway, Texas

Need to change my next order I would like to hold my next order as I am not working

Please hold my next 2 orders
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ID
#1914751 Review #1914751 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Need to change my next order

I cant look at my order to change it. I would like to put a hold on my order for 2 months.
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ID
#1902002 Review #1902002 is a subjective opinion of poster.
Location
Spring Valley, California
New Reviewer

I haven’t gotten any of my orders

My call keeps getting cut off. Where is my order? I was told it was shipped on 4/16. May I have the tracking number?
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ID
#1888575 Review #1888575 is a subjective opinion of poster.
Location
Hillsdale, Michigan
Preferred solution
My order. Where is it?
New Reviewer

Cancel all orders

Tried calling and it keeps hanging up on me. I need to cancel 3 months of Shakeology.
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ID
#1879795 Review #1879795 is a subjective opinion of poster.
New Reviewer

Change my order date

I dont have a complain just trying to contact you to change my order date to today
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ID
#1805954 Review #1805954 is a subjective opinion of poster.
Location
Southlake, Texas
Service
Shakeology Customer Care
New Reviewer

I am trying to cancel a recurring order.

I keep getting shipments sent to my previous address. I have attempted to change my shipping address with you guys, that failed. I tried to cancel the shipments, that failed. I am getting close to cancelling my membership.
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ID
#1760113 Review #1760113 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Stop sending the shipments to my previous address.
New Reviewer

Have have not received my shakes

Need phone # to find out where my order is
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ID
#1713149 Review #1713149 is a subjective opinion of poster.
Service
Shakeology Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Cancel all orders

I would like to cancel all orders because this month i do not want the product and i am very sick to have it and for any follows up i will send and email saying or stating when i would like to get the same order
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ID
#1710956 Review #1710956 is a subjective opinion of poster.
Service
Shakeology Customer Care
Pros
  • Processing was fast
Cons
  • Terrible customer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
New Reviewer

Shipping to the wrong address

I’ve changed my address on my profile multiple times, and Shakeology still keeps sending my shakes to the wrong address. I tried to call and the call dropped.
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ID
#1709918 Review #1709918 is a subjective opinion of poster.
Location
El Paso, Texas
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
New Reviewer

Scammed

On august 5th I ordered Shakeology from a website shakeologyusa.com, using PAYPAL. PayPal paid the money to someone named Chinh Nguyen,email NorineSouthern56@***.com. I thought maybe this was a distributor , but no, it was a thief who took my $92.00 . When I filed a complaint with PayPal they rejected it as legitimate. Shakeology should provide a refund, but many of us were scammed and they do not seem to take responsibility for this.
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1 comment
#1850946

This happened to me too. The seller provided a fake tracking address that showed my order as being delivered and they denied my claim.

I have cameras so I know for a fact that nothing was ever delivered. Very disappointing!

ID
#1649947 Review #1649947 is a subjective opinion of poster.
Service
Shakeology Customer Care
Pros
  • Credit card fraud
Cons
  • Credit card fraud
Reason of review
Problem with delivery
Loss
$92
Preferred solution
Let the company propose a solution
New Reviewer

I ordered on aug 8

This is a scam. The tracking number is not valid. Never received anything... can’t believe I fell for it.
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ID
#1640475 Review #1640475 is a subjective opinion of poster.
Service
Shakeology Customer Care
Pros
  • Credit card fraud
Cons
  • Credit card fraud
Reason of review
Not as described/ advertised

Fake website

Ordered shakeology never got order
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ID
#1639120 Review #1639120 is a subjective opinion of poster.
Location
Franklin Square, New York
New Reviewer

Do NOT buy from them, Scam!

ShakeologyUSA.com Item never received, they claimed to have shipped item and used invalid tracking! can't get my money back! Terrible terrible service!
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ID
#1629146 Review #1629146 is a subjective opinion of poster.
Cons
  • Credit card fraud
  • Spam website
  • Terrible customer service
Reason of review
Problem with delivery
Loss
$90
Preferred solution
Full refund
New Reviewer

Disappointed

Don't think you will get a full refund if you happened to not like their product. This product taste awful, returned it, I had to pay shipping, they kept $40 + 10 to ship back. Not pleased with their policies, which I knew about the shipping but unaware of keeping a portion of product cost!
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ID
#1625008 Review #1625008 is a subjective opinion of poster.
Pros
  • Processing was fast
Cons
  • Taste
  • Cost
  • Texture
Reason of review
Kept portion of product cost
Loss
$40
Preferred solution
Full refund

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