Shakeology
Reviews and Complaints
30 Day Supply -- I don't think so
Just got my monthly order of chocolate Shakeology. The package clearly states "30 day Supply". I've been using this for quite sometime now and until about a year ago I started running out after about 28 days or so. So today I just got a new order and thought I would count the scoops!
As I thought I got 28 scoops and a tiny bit more. Each scoop was leveled off and not completely packed in as there were some air pockets. This could account for the the tiny bit more. Either way it is NOT a 30 day supply.
Second bag arrived today. My wife and I each get a bag. We both started with chocolate at the original price ($91.96) years ago. A few years back we wanted to try a different flavor - vanilla. At the time the customer service rep over the phone didn't tell me that if we switched we wouldn't get the same price. We found out when the new bag arrived and to our surprise the bill was now $99.46 ($7.50/bag more which equals $90.00/year!). I called back and was told it was too late that the initial offer doesn't exist.
Being the faithful drinkers of Shakelogy we didn't complain.
So today I performed experiment number 2 on the second bag. However upon opening the box it was not vanilla it was chocolate vegan? Not sure why? Somebody goofed. We decided not to call for fear we might need to ship it back and we would be short for another week. It takes 5 - 7 days from the time the auto deduct shows on our credit card.
Experiment number 2 was exactly the same as the first. 28 scoops!
I called to express my concern and the customer rep told me that each bag is carefully measured to exact standards - sounded as if he was reading a script. I was then told maybe I should buy another bag to compensate for me running out.
28 scoops in a bag computes to being short 29 days (30 days in a leap year) which surprising is really close to a bag.
How about instead of sending us a special Shakelogy cup shaker each year (we have 6 of them) send us a free bag.
It might be time for us to discontinue Shakelogy and save some money (~$2,300 /year....$2,500 if we get 13 bags a year).
I can't be the only one that has noticed this? It is time we all call them out on false advertising and misleading information. My next step will be to contact the Better Business Bureau.
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started 
Philadelphia, Pennsylvania
I do not want Auto delivery! I will order myself!
There is Nowhere on your website to shutoff Auto delivery! I Want to order my shakes.
I Do Not want Auto delivery! Can’t even call to cancel!
Still being charged on my credit card
I cancelled last year and I found out I being charged $15 a monthly
I need it cancelled now
Unable to buy a package deal online
Unable to buy combo package online
Phone call didn’t go thru
Disconnected not resolved
I need to change flavor to chocolate
Poor customer service can’t get thru
It’s impossible to reach Shakeology to switch flavor to chocolate. Frustrating website
Change payment method
I want to change my payment or CC on file
San Diego, California
Need to cancel before you charge me
I have enough for about 4 months and I want to cancel for now.
Cancel my auto ship
Shakeology is not for me.
Like to cancel
Can’t get ahold of anyone
Credit card fraud to my Visa from this vendor two months in a row!!!
This vendor charged my Visa twice for something I didn't buy, order or receive. My credit card company is watching this vendor very carefully and rejecting any future charges.
One month I was charged $175 and it showed up as ppi Beachbody, and the next month I was charged $126 and it showed up as ppi Shakeology. This is credit card fraud, and I hope somebody sues the pants off this vendor. When I called this vendor, that supposedly had no record of me and told me to call my credit card company, which I did. Their 800 number is: 800-470-**** in California.
Watch your credit card statements carefully. This vendor should be put out of business.
Credit card fraud here as well. $164.50 worth of unauthorized sales.
Shakeology another credit card scam
three unauthorized charges in five days... two just under $300 and one over...
I'm about to go on a trip now my credit card is cancelled and this is majorly inconvenient. Absolutely ridiculous. Never heard of them... they don't answer the phone.
In the great United States of America credit card scam is such a big deal. IF it is a real business it should be shut down. I really wonder how these people sleep at night. Maybe we can find their wife and kids and *** them off or majorly inconvenience them somehow.
Good thing I review the credit card statement every month. wow Wow!
- Credit card fraud
Preferred solution: the company shut down it is a scam
Shakeology fraudulent charges
2 fraudulent charges on my credit card totaling over $600. I called the company and told them about it but they put me on hold and never came back.
They wanted my email address on the phone and I wasn't going to give them any of my personal info. I asked why don't you want to know the credit card number involved and she then asked for it. This company must be shut down and put operators in jail. Now I have to go through the aggravation of canceling my credit card and getting a new one, change about 20 auto pay accounts.....not fun.
Google search shows pages and pages of people complaining about this company's scam. Why the credit company doesn't flag this scamming people, I don't know.
Thanks for posting this -- I am dealing with my credit card company for the same thing now. I did not even know this company and see a charge for $147 on my credit card statement.
When my credit card company called them, they gave them my address - of course they have my address!- they got that when they breached the database to get my credit card number. I appreciate that I can show my credit card company your post and others to confirm that this company is a scam. This company definitely needs to be shut down, but they will probably only pop up somewhere else.
The real question -- whose database did they breach to get my card number and info and how much did they get? This was a new card, had been used very little, and only at physical stores, not on the internet.
Draper, Utah
Shakeology Charge Review from Draper, Utah
I have been charged and had not even visited this site. No idea how they got my card info, so freezing my card now. Complete fraud.
Me too. There is a major scam going on here!
Have been charged multiple times. Spoke to them and got it reversed, but happening again!
Have never ordered or received any products from this company. Have had to close my bank account twice already and looks like it needs to happen a third time.
Milwaukee, Wisconsin
Credit Card Scam
This scamming company, Shakeology, some how got a hold of my credit card number and twice withdrew funds from my account - both different amounts, but only different by a few cents ($157.10 and $156.39). I had to go to my bank and dispute these amounts.
My bank took care of it, but I was sitting several days without these funds in my account. This was especially hard over a weekend. It just angers me to no end that people think they can get away with this type of practice.
GET A REAL JOB and earn your rights. Beware everybody - just putting this out there so it doesn't keep happening.
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